About Local Marketing Inc (LMi):
Local Marketing Inc is a performance-focused digital marketing agency specializing in the automotive industry. We partner with dealerships to increase market share through strategic advertising, data-driven insights, and full-funnel campaign execution. We’re seeking a seasoned Director of Client Relations to lead our Account Management team and drive exceptional client outcomes.
Position Overview:
The Director of Client Relations will oversee the agency’s client experience. This role is responsible for strengthening client relationships, driving retention and growth, and ensuring that all campaigns and communications are delivered with excellence and aligned with performance goals.
Key Responsibilities:
- Lead and mentor a team of Account Managers, ensuring high standards in communication, reporting, and digital strategy execution
- Serve as the senior point of contact for key clients and complex escalations
- Drive client satisfaction, retention, and revenue growth across the account base
- Establish team processes and best practices for campaign reporting, performance tracking, and strategic planning
- Collaborate closely with media, creative, analytics, and leadership teams to ensure cross-functional alignment
- Monitor account health metrics and intervene proactively to address risks or identify growth opportunities
- Guide the team in translating campaign performance data into actionable recommendations for clients
- Foster a culture of accountability, continuous learning, and performance excellence within the client team
Requirements:
- 7+ years of experience in account management, client services, or digital marketing
- Automotive marketing experience is required
- Proven leadership experience managing a client-facing team within a fast-paced agency or performance-driven environment
- Strong understanding of digital advertising platforms, campaign performance metrics, and marketing analytics
- Exceptional communication, organizational, and relationship-building skills
- Ability to coach team members in campaign reporting, strategy development, and client communication
- Strategic mindset with a focus on delivering measurable outcomes and long-term value to clients

